Interactive Job Scheduling

Posted by Chris Spence 16 May 2010

This morning's release focused on enhancements to our scheduling functionality. In addition to a number of improvements in the interface design, you can now schedule jobs, tasks and milestones using the new interactive scheduling tool. If you're familiar with Microsoft Project or other gantt chart style interfaces then you will feel right at home.

Watch the below video for an overview of the new interactive scheduler.

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Lead Manager Module

Posted by Gavin George 8 April 2010

We are very excited to bring you our new Lead Management application. The Lead Manager is an integrated, additional module within WorkflowMax allowing you to track your leads, sales pipeline and proposals in one place. Some of the features include:

  • Management Dashboard - View a real time overview of your current sales pipeline
  • Integrated Quoting - Create and manage your quotes directly against your leads
  • Eliminate double-handling - Turn 'won' leads into jobs with a single button click
  • iCalendar Integration- View lead activities in your preferred calendar application such as Google Calendar, Outlook or Apple iCal
  • Collaborate - Capture all notes, documents and email correspondence against a lead
  • Comprehensive Reporting - Quickly and easily create management reports on your sales pipeline, won and lost leads, and sales staff performance  
Watch a quick video of the Lead Manager in action:
 
 

 

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The Buzz

Posted by Chris Spence 12 March 2010

Gavin (our Business Development Manager and Co-Founder) and Buzz Aldrin at the Planet2010 conference.

 

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Sneak Preview: Custom Report Builder

Posted by Chris Spence 15 January 2010

Over the past few months we've been working on a number of exciting new features for WorkflowMax.  One of these features nearing completion is a Custom Report Builder.

Using the Report Builder you will be able to create:

  • one off reports
  • custom data exports
  • custom management reports
  • custom data views, for example your own Job Manager or Timesheet views
  • custom search screens using criteria specific to your business and data
The easiest way to show the report builder is with an example.  The below example illustrates the steps required to create a time report showing the billable time worked on each task per client since 1 October 2009.
 
Creating a report is a straight forward process.  First you select the type of report:
  • Client & Contact
  • Current Job
  • Invoice
  • Invoice Cost
  • Invoice Task
  • Job
  • Job Allocation
  • Job Cost
  • Job Document
  • Job Note
  • Job Task
  • Job Task Allocation
  • Milestone
  • Purchase Order
  • Purchase Order Cost
  • Purchase Receipt
  • Quote
  • Quote Cost
  • Quote Task
  • Supplier & Contact
  • Time

Next you name the report:
 
 
Specify the fields to be displayed:
 
 
Define your criteria:
 
 
 
Finally, select how the report will be published:
 
 
 
At anytime during the report creation process you can preview the report.  Below is an example of this report:
 
 
 
Once the report has been built it can be published and shared with your staff.  The report will be accessible via the new Reports - My Reports menu.  If the report is used often staff members can choose to save the report as a favourite so it can be accessed quickly from the WorkflowMax menu.
 
 
The Report Builder is currently going through it's final round of internal testing before we release it to a select number of clients for production testing.  All going to plan we hope to release this to all our customers within the next 3 - 4 weeks.

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Congratulations to BlueberryIT

Posted by Gavin George 17 November 2009

On Friday 6th November 2009 BlueBerryIT won the Emerging Business Award at the Westpac Nelson Tasman Chamber of Commerce 2009 Business Awards. 

BlueberryIT have been using WorkflowMax for over a year now. We have a close working relationship with team who are in a great position to provide service and training to our customer base in the Nelson region. We are thrilled to see them doing so well.

Well done to the whole team, it is a great result and I am sure that Nelson is happy to have you providing such a great service to the region. 

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Smoothpay Interface

Posted by Gavin George 17 November 2009

Smoothpay have just completed an elegant timesheet integration with WorkflowMax using our API. Timesheet entries created in WorkflowMax can be imported directly into Smoothpay saving on timesheet data re-entry.

Both Mac and PC compatible Smoothpay/Gold also provides direct integration with MoneyWorks accounting products.

Smoothpay/Gold payroll is freshly designed from the ground up, to make the task of managing staff and in-house payroll processing easy for New Zealand, Australian and Singaporean companies - check out their website.

 

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Fruitbowl

Posted by Gavin George 6 November 2009

We are super excited to be visiting the Hawkes Bay next week as part of an event being organised by The Fruitbowl http://www.fruitbowl.co.nz/technology/how-workflowmax-and-xero-can-help-your-business/. The Fruitbowl are a group of local businesses who have come together to share their stories and build a community to encourage business opportunities and attract people back to one of the most beautiful spots in the country.

We will be presenting the benefits of WorkflowMax alongside Xero and SmartPayroll to a range of small to mid-sized firms who I gather are just as excited to see us as we are them. WorkflowMax has developed a great following in the region and it will be a fantastic excuse for us to fly down to Napier and visit as many customers as we can. I can't wait!

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Another reason to move your business online

Posted by Gavin George 15 September 2009

An email I received recently from a customer in Madagascar brought home to me the power of online computing. Apart from the obvious benefits of accessibility and security from theft or damage, I'm not sure I ever envisaged online computing playing a part in a coup d'état:

"Interestingly the mob have ransacked town today and been tear gassed. They are targeting the French and we are in a French building ... All the more reason for your system to be used by companies like ours" Matthew Ffooks, Madagascar, September 12, 2009 

 

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Twitter Help Desk Success?

Posted by Gavin George 4 September 2009

A story aired last night on Campbell Live focusing on how Twitter assisted Orcon to solve a customer help desk crises. The bare bones of the story is that a young woman called Orcon's helpdesk and was put on hold. Getting bored of listening to the dulcet tones of Sinatra crooning in her ear, she decided to tweet to the world about the length of time she was on hold.

15 mins and waiting .....

20 mins and still nothing .....

25 mins and Frank is really burning my ear off ...

Low and behold someone at Orcon was actually doing some work and picked up on the negative conversation evolving in twitterspace. He quickly responded and the customer issue was resolved. The story painted a gloriously successful picture of how Twitter is being used around the globe to resolve customer support issues. Three cheers for Twitter!!

Don't get me wrong Twitter is fantastic for this purpose. We put it to good use ourselves. But the angle of this story for me was all wrong. This isn't a story about Twitter success, it is a story about the abject failure of Orcon's existing support services. Trumpeted as the peoples internet provider, their underlying philosophy is based on high end customer service. Customers choose to stay with Orcon because of their service levels.

With such a strong focus on service, how is it that a customer was kept waiting as long as they were? If they have a support number for customers to call then surely this is being manned? If I was Orcon I'd be seriously taking a look at my existing support systems and trying to understand what went wrong. Because this isn't a success story. This is a story about how Twitter saved their bacon. 

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Organising your Jobs

Posted by Chris Spence 3 September 2009

One of the difficult aspects of managing a large job or project is ensuring everything remains in context.  Not only for you as the project manager but also for the benefit of the staff working on the job.

As the information on the job grows, especially the number of tasks, milestones, notes, documents and costs it becomes increasingly more difficult to maintain visibility between relevant items.  In the end you end up with a lot of information on the job, but in order to find anything you can easily get lost in the detail. 

Late in 2008 we introduced a concept of Note and Document Folders to a job.  This allows you to group all common notes and documents together placing them in context.  For example, Images, Emails, Contracts etc.  Using the example below, clicking on "Images" would list all the notes from the images folder.

In the upcoming release this weekend we've extended the Folder concept to apply to the entire job.  In addition to notes and documents - tasks, milestones and costs can now be grouped into folders.  This allows you to visually break a job up into multipe components or sub jobs allowing you to gain increased visibility on each individual stage or component without the unnecessary noise from the other elements of job.

Clicking on a folder will display all the tasks, milestones, notes, documents and costs specific to that folder. 

Furthermore, you can quickly and easily create purchase orders and invoices for each Folder seperately from the remainder of the job allowing you to more easily manage your costs and income associated with each part of the job.

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